Privacy Policy

We respect your trust in us to use, store and share your personal information. In this notice, we carefully explain how we collect your personal information, how we use it, and how you can communicate with us about that information.

If you are unfamiliar with any of the information, or terms or, want more detail on any of the information here, please feel free to contact our Data Officer directly in confidence, full contact details are available below.

The Company is a training and employment organisation which provides advice, training and support in helping unemployed or economically inactive people return to work. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller and processor. Our websites are UK:  and Republic of Ireland:

You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source. The Company must have a legal basis for processing your personal data. For the purposes of providing you with advice, training and support, we will only use your personal data in accordance with the terms of the following statement.

Collection and use of Personal Data

1. Purpose of Processing and Legal Basis

The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with advice, training and support. The legal bases we rely upon to offer these services to you are:

  • Consent
  • Legitimate interest
  • Vital Interest
  • Public Interest
  • Legal obligation
  • Contractual obligation

2. Legitimate Interest

Where the Company has relied on a legitimate interest to process your personal data. Our legitimate interests are as follows:

  • Providing you with training and qualifications
  • Assisting you with your CV and forwarding to employers at your request
  • Signposting you to external support agencies

3. Statutory/Contractual Requirement

Your personal data is required by law and/or a contractual requirement (e.g. our client may require this personal data), and/or a requirement necessary to enter into a contract. You are obliged to provide the personal data and if you do not the consequences of failure to provide the data are:

  • You will be unable to participate on any of our programmes

4. Recipient/s of data

The Company will process your personal data and/or sensitive personal data with the following recipients:

  • Lead Contractor
  • Department for Communities
  • Jobs and Benefits Office
  • European Social Fund
  • Sub-Contractor
  • Programme Funders
  • Employers
  • Support Agencies

5. How we collect your data

The following are examples of how we collect your personal data:

  • when you apply for a job with us
  • when you attend our premises for a specific purpose and provide your details
  • through the submission of questionnaires online or via mail
  • submitting complaints
  • working in partnership with us
  • CCTV covering our property and land
  • face to face contact with our training team

6. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

7. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Data Retention

The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.

The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

The Company will process your personal data & sensitive personal data in line with our data retention policy. Upon expiry of that period the Company will seek further consent from you. Where we rely on consent as the legal basis for processing your data and consent is not granted the Company will cease to process your [personal data & sensitive personal data].

Please note, that for the delivery of European Funded Programmes such as Community Family Support, Job Match, Up for Work, Lets Work and others the basis for processing personal data under EC legislation is considered to be that of ‘Public Task. This means that the right to erasure does not apply and participants cannot request the erase of their personal data collected throughout the delivery of the programme. 

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Your Rights

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you;
  • The right of access to the personal data the Company processes on you;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in certain circumstances;
  • The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • The right not to be subjected to automated decision making and profiling; and
  • The right to withdraw consent at any time.

What we ask of you

  • That you provide us with accurate and up to date personal data.
  • That you do not abuse staff when providing or seeking personal data.
  • That you inform us of any changes to your personal data.
  • That you inform us if you find any error or inaccuracies.

Where we rely on consent for the legal basis for processing your [personal data & sensitive personal data] you have the right to withdraw that consent at any time by contacting our Data Protection Officer, Ann Marie Doherty in writing E: In the UK:, in the Republic of Ireland:

Data Protection Notification

As a Data Controller, we must notify the Information Commissioner’s Office (GB) or the Data Protection Commissioners Office (ROI). You may view our Data Protection Notification by searching for our registration number ZA161460 on the ICO website or 16029/A on the DPC’s website.

The Commissioners Office

The Information Commissioner’s Office (ICO) regulates compliance with GDPR within the UK and the Data Protection Commissioner regulates compliance with the General Data Protection Regulation (GDPR) within ROI.  If you consider us to have breached any of the requirements of the GDPR, you may contact the ICO or DPC who may carry out an assessment, audit or investigation to establish whether we are compliant with the GDPR.

The ICO can be contacted at:

In the UK In the ROI
Information Commissioner’s Office

14 Cromac Place



Telephone: 0303 123 1114



Data Protection Commissioner’s Office

Canal House

Station Road


Co. Laois

Telephone: LoCall 1890 252 231

00353 57 8684800



Notification of changes to our Privacy Statement

We will post details of any changes to our privacy statement on this website to help make sure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

This privacy statement was updated in May 2018.

Complaints or Queries

If you wish to complain about this privacy notice or any of the procedures set out in it, please contact: Our Data Protection Officer as outlined above.